Emergencies

Southeast Treatment Center recognizes that emergencies happen regardless of the time of day. If a life-threatening situation arises, call an ambulance and go to the nearest emergency room. One of our physicians is always available after hours, so you will be seen to quickly in the office or the emergency room.

Prescriptions

For your convenience, Southeast Treatment Center has its own pharmacy for infusion therapy needs. In addition, SETC can work with the retail pharmacy of your choice. Prescriptions and refills are issued during office hours except in case of emergency .

Southeast Treatment Center is here to help you in every way possible. This section provides information about the non-treatment side of things, including office hours, insurance and payment, and locations.

Insurance and payment

SETC will make every effort to answer financial question about your care. SETC's specialists serve as a resource for maximizing your insurance coverage and planning for your financial obligations.

Openness and good communication are the best guarantees of mutual understanding regarding payment expectations for cancer treatment. Please provide all current information on your first visit and updates should your information change. To limit your liability for payments, you should communicate with your insurance provider as soon as possible.

SETC will file your insurance claims and work with your insurace carrier to provide any additional information needed to get your claims paid appropriately. You will be asked to sign the benefits assignment portion of the insurance form before the claim is submitted. This authorizes payment to be made directly to SETC and you must sign it (or pay the bill in full) before the claim can be completed. SETC will bill you for your annual deductible amount only after the initial billing to your insurance provider. Co-payments for private insurance, Medicare, or Medicaid should be made at the time of your visit. SETC will file with your secondary insurance for any remaining balance.

For your convenience, SETC accepts Visa, MasterCard, Discover, and American Express.

Past-due accounts

If any difficulty should arise with payment of your bill, contact our business office as soon as possible. There's generally a solution to any economic problem, and SETC will help you develop a plan to deal with the situation.

If your insurance provider has not paid for services within 60 days of the claim being filed, SETC will bill you for the amount due. This keeps you informed of the situation and enlists your help in getting a positive response from your provider.